Warranty Policy

Limited Warranty
XSTO Co.,Ltd warrants to the original consumer purchaser that the XSTO product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth XSTO's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

 

Warranty Period
The warranty period for XSTO products is 12 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

 

Exchange
XSTO will replace (at XSTO's expense) any XSTO's product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

 

Limited to Original Consumer Buyer
The warranty on XSTO's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

 

Exclusions

XSTO's warranty does not apply to:

·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in XSTO's current product literature.
·Attempted repair by anyone other than an authorized facility
·Any product purchased through an online auction house.
·XSTO's warranty does not apply to the battery cell unless the battery pack is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

Customer Support : info@xstoclimbers.com

To obtain warranty service, contact our customer service team at info@xstoclimbers.com.